We believe that building an exceptional platform requires close collaboration with the clinicians who use it every day. Your experiences, challenges, and ideas drive our development process and help us create a tool that genuinely enhances therapy for both clinicians and clients.
How to reach us
The fastest way to get support is by emailing us at: support@tenortherapy.com
We deeply appreciate all inquiries, questions, bug reports, and feature requests. Every message helps us improve Tenor and better serve your needs. We view our relationship with clinicians as a true collaboration and would love your help building something we can all be proud of—a platform that makes a meaningful difference in clinicians' and clients' lives.
What to expect
Our commitment to you:
We will respond to all inquiries within 1 business day
We carefully consider all feature requests and bug reports
We prioritize fixes and improvements based on user feedback
We'll keep you updated on the status of your requests
Common support topics
Technical issues
When reporting a technical issue, please include:
A brief description of what happened
The steps that led to the problem
What browser and device you were using
Screenshots if possible (please ensure no PHI is visible)
Feature requests
We love hearing your ideas! When suggesting new features, it helps to include:
The specific challenge or need the feature would address
How the feature would improve your workflow
Any similar features you've seen in other platforms that you find effective
Account questions
For questions about your account, billing, or subscription, please include:
Your full name
Practice name
Email address associated with your account
Connect directly with our team
For more in-depth discussions or to share your experiences using Tenor, you can book time directly on our CEO's calendar:
These conversations are invaluable for our team and help shape the future of Tenor.