Please note, if you are using a Mac (Apple) operating system please see our article here: https://support.tenortherapy.com/en/articles/11150073
Recording sessions while using headphones is supported by Tenor, but it requires a few simple steps to set up. On Windows machines, Tenor supports all conferencing software (ex. Zoom, Google Meets, Simple Practice) as long as you are using Microsoft Edge or Google Chrome.
1. Select the option to share your system audio when creating a session and start the session
2. Share your system audio
This menu should appear automatically on the recording page after you click "Let's get started".
Select the option to share your "Entire Screen".
Next, ensure that the toggle to "Also share system audio" is selected (by default, this should be selected).
Next, click the image of your screen in the window to select it.
Finally, click share in the bottom right.
4. Proceed with your session
No other changes are needed! Your system audio is now being captured.
If at any point you think something is wrong with the audio capture, you can refresh the page and unpause the session to reshare your audio.